Product Support Engineer, Prime Air

Global technology company pioneering e-commerce, cloud computing, and innovative delivery solutions.
$105,600 - $185,000
Hardware
Mid-Level Software Engineer
In-Person
5,000+ Employees
4+ years of experience
Robotics · Logistics

Description For Product Support Engineer, Prime Air

Join Amazon Prime Air as a Product Support Engineer and be part of shaping the future of delivery technology. This role offers an exciting opportunity to work in a fast-paced, innovative environment where you'll tackle extreme-scale real-world delivery challenges. As a key member of the Product Support Organization, you'll be responsible for driving avionics hardware and software designs, enhancing manufacturability, and ensuring scalability of cutting-edge systems.

The position combines hands-on technical work with strategic thinking, requiring you to collaborate with cross-functional teams of Electrical, Mechanical, and Software engineers. You'll be instrumental in supporting and sustaining innovative designs, driving product definition, execution, testing, and troubleshooting. The role also involves critical responsibilities in design validation, reliability testing, and manufacturing transfer processes.

Amazon Prime Air represents the intersection of robotics, logistics, and innovation, offering a unique opportunity to work on technology that will revolutionize delivery systems. The role comes with competitive compensation ($105,600 - $185,000 based on location and experience) and comprehensive benefits including medical coverage and equity opportunities.

You'll be working in Seattle, WA, where you'll have the chance to make history as part of Amazon's ambitious drone delivery program. The ideal candidate will bring 4+ years of mechanical engineering experience, strong problem-solving abilities, and excellent communication skills. This is more than just an engineering role – it's an opportunity to shape the future of delivery technology while working with some of the most innovative teams in the industry.

If you're passionate about solving complex technical challenges, driving innovation in a constrained design space, and want to be part of a team that's literally changing the way the world thinks about delivery, this role offers the perfect platform to make your mark.

Last updated 12 days ago

Responsibilities For Product Support Engineer, Prime Air

  • Drive avionics hardware and software designs
  • Enhance manufacturability and perform failure analysis
  • Drive scalability and support design validation
  • Engage with engineers to support and sustain cutting edge designs
  • Drive key aspects of product definition, execution, test, and troubleshooting
  • Support design validation and reliability
  • Manage transfer to manufacturing including alternate source component selection and qualification

Requirements For Product Support Engineer, Prime Air

  • 4+ years of working in mechanical engineering or equivalent experience
  • Experience in the design of complex mechanical products and equipment at volume
  • Experience with prototyping and implementation
  • Experience working in design, product support, or field service
  • Experience with new product introduction/launch, and change introduction
  • Experience with troubleshooting and trend analysis
  • Experience in component selection and understanding of component reliability

Benefits For Product Support Engineer, Prime Air

Medical Insurance
Equity
  • Medical, financial, and other benefits
  • Equity compensation available
  • Sign-on payments may be provided
  • Total compensation package

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