Product Support Engineer, Prime Air

Amazon Prime Air is revolutionizing delivery services through innovative drone technology, seeking a Product Support Engineer to join their cutting-edge team. This role sits at the intersection of aerospace innovation and customer delivery solutions, focusing on making fast, cost-effective, and safe deliveries in under an hour. The position offers a unique opportunity to work with hundreds of scientists, engineers, and aerospace professionals in an iterative environment where innovation drives success.

The role demands a skilled professional who can excel in troubleshooting, drive hardware and software deployment, and navigate complex technical challenges across multiple disciplines. You'll be instrumental in bridging the gap between design and operations, working closely with engineering, manufacturing, and operational teams to ensure efficient delivery systems.

As a Product Support Engineer, you'll be responsible for continuous improvement initiatives, issue investigation, and translating operational lessons into actionable requirements. The position requires strong problem-solving capabilities and excellent communication skills to build trust across teams. You'll work in a regulated environment, requiring attention to detail and compliance awareness.

This is an exceptional opportunity to be part of Amazon's future of delivery services, working with state-of-the-art technologies and contributing to groundbreaking innovations in the aerospace and logistics sectors. The role offers the chance to make history while solving real-world delivery challenges that directly benefit customers.