Program Manager - PMO & Analytics, Data Center Procurement Governance (DCPG)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running, supporting all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to innovation.

As the Program Manager for PMO & Analytics - Data Center Procurement Governance (DCPG), you will:

• Lead multi-project programs focused on procurement process improvement and operational excellence
• Develop DCPG Voice of Customer (VoC) program and feedback mechanisms
• Support change and adoption programs across customer regions (AMER/AJPC/EMEA)
• Manage ad-hoc improvement and governance projects

Key responsibilities:

• Plan, execute, and deliver nominated programs across multiple jurisdictions
• Review existing SOPs, policies, and communications materials
• Develop and monitor internal metrics and KPIs
• Take ownership of global programs including VoC, CSAT, and NPS
• Establish a culture of continuous improvement
• Bring alignment between internal teams and remove roadblocks

The ideal candidate will have a strong understanding of procurement processes, be data-driven, creative, and able to manage multiple high-priority projects simultaneously in an ambiguous environment.

AWS values diverse experiences and fosters an inclusive team culture. We offer mentorship, career growth opportunities, and strive for work-life harmony.