RDSE Software Support Engineer

Ring, an Amazon company, is seeking a Software Support Engineer to join their Data Science and Engineering team. This role is integral to supporting Ring's growing analytics and operational needs. The position sits within a dynamic organization divided into three key areas: Data Operations, Data Warehouse, and Data Science and Analytics.

The ideal candidate will be responsible for maintaining and supporting critical data infrastructure that powers Ring's smart home security ecosystem. You'll work with cutting-edge technologies including AWS services, handling everything from real-time telemetry streaming to operational analytics platforms. The role offers an opportunity to work with various teams across the organization, from EventStream and LogStream to Business Intelligence and Data Science.

As a Software Support Engineer, you'll be at the intersection of technical support and software development, troubleshooting complex systems while also contributing to automation and improvement initiatives. You'll be supporting products that directly impact millions of users who rely on Ring's security solutions, from video doorbells to security cameras and integrated smart home systems.

The position offers growth opportunities within Amazon's ecosystem, allowing you to develop expertise in cloud technologies, data engineering, and large-scale system operations. You'll be part of a team that's expanding beyond Ring to support other Amazon subsidiaries like Blink, Key, and Sidewalk, providing exposure to diverse technologies and business domains.

This role is perfect for someone who combines technical acumen with strong problem-solving skills and has a passion for maintaining and improving complex data systems. You'll be joining a company at the forefront of home security technology, working on products that make a real difference in people's daily lives.