RDSE Software Support Engineer

Ring, an Amazon company, is seeking a Software Support Engineer to join their Data Science and Engineering team. This role is integral to supporting Ring's growing analytics and operational needs. The position sits within a dynamic organization divided into three key areas: Data Operations, Data Warehouse, and Data Science and Analytics.

The ideal candidate will be responsible for supporting technical operations and maintenance across Ring's data infrastructure. This includes handling support tickets, troubleshooting complex issues across multiple products and services, and working with AWS technologies. The role requires strong technical skills in Unix/Linux environments and modern programming languages, along with a solid understanding of database concepts.

Ring's Data Science and Engineering team manages crucial services that enable centralized data collection, aggregation, and standardized data models for analytics use cases. The team's mission is to accelerate innovation and promote data-driven decision-making across Ring's business operations. This involves building products and services that streamline data collection, deliver standardized metrics, deploy machine learning solutions, and ensure privacy by design.

This is an excellent opportunity for someone passionate about working with data infrastructure and support systems at scale. You'll be working with cutting-edge technologies in the smart home security space, contributing to products that millions of customers rely on daily. The role offers exposure to various aspects of data engineering, from operational analytics to data warehousing, making it an ideal position for professional growth in the field of data engineering and support.