RF Senior Software Support Engineer, Region Flex

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture.

The Region Flexibility team is focused on transforming how Music serves customer traffic by enabling seamless expansion into new AWS regions. This initiative involves scaling beyond primary regions such as DUB, IAD, and PDX to accommodate growth, regulatory changes, and minimize risks from region-specific outages.

Key responsibilities include:

• Diagnosing and resolving complex technical issues in enterprise-level applications
• Maintaining the health of systems, including Linux/UNIX servers and distributed applications
• Developing scripts and automation tools to streamline routine support tasks
• Participating in on-call rotations to resolve critical system issues
• Working closely with software developers to troubleshoot and optimize code
• Addressing customer support tickets promptly
• Identifying areas for improvement in system reliability, scalability, and performance
• Setting up and managing monitoring tools
• Creating and maintaining documentation
• Providing guidance and mentorship to junior engineers

The ideal candidate must be detail-oriented, possess superior verbal and written communication skills, and demonstrate strong organizational abilities. You should be adept at juggling and prioritizing multiple tasks while working independently and maintaining professionalism under pressure.

Join the Amazon Music team for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Your work will have a direct impact on the scalability and resilience of Amazon's services, ensuring that we can continue to delight customers globally.