Ring Software Support Engineer

Ring, an Amazon company, is seeking a Software Support Engineer to join their Data Science and Engineering team. This role sits at the intersection of software development and operational support, focusing on maintaining and enhancing Ring's growing analytics and operational infrastructure.

The position offers a unique opportunity to work with Ring's comprehensive data ecosystem, including data collection services, real-time telemetry streaming, and operational analytics platforms. You'll be part of a dynamic organization split into three main areas: Data Operations, Data Warehouse, and Data Science and Analytics, each playing a crucial role in Ring's data strategy and governance.

As a Software Support Engineer, you'll be responsible for bridging the gap between engineering and support teams, handling system issues across multiple products and services, and developing tools to improve operational efficiency. You'll work with modern technologies including Java, AWS, and various database systems, while ensuring service level agreements are maintained.

The ideal candidate will bring a combination of technical expertise and problem-solving skills, with experience in software development or technical support. You'll be working in Chennai, India, contributing to Ring's mission of accelerating innovation and promoting data-driven decision making across the business.

This role offers the opportunity to work with cutting-edge technology in the smart home security space, while being part of Amazon's larger ecosystem. You'll be involved in maintaining and improving systems that help millions of users keep their homes secure through Ring's video doorbells, security cameras, and integrated smart home solutions.