Robotics Technical Support Engineer

Amazon Robotics is seeking a talented Technical Support Engineer to join their growing team in London. This role combines deep technical expertise with robotics systems support, offering a unique opportunity to work with over one million Amazon Robotics systems. The position involves providing 24/7 support, troubleshooting complex technical issues, and collaborating with various teams to ensure optimal system performance.

As a Technical Support Engineer, you'll be part of a global team spanning the US, EU, and APAC, focusing on service restoration, collaboration with on-site teams, handling high-severity incidents, and driving process improvements. The role offers a hybrid work arrangement and includes weekend rotation to maintain continuous support.

The ideal candidate brings strong technical support experience, excellent communication skills, and system administration knowledge. Prior robotics experience isn't required - Amazon values technical expertise in other domains and provides comprehensive training for success. This is an excellent opportunity for engineers passionate about problem-solving and operational excellence to make a real impact in the robotics field.

Key responsibilities include investigating technical issues, analyzing logs and data sources, collaborating with development teams, participating in live troubleshooting sessions, and contributing to automation initiatives. The role offers extensive training and mentorship opportunities, making it perfect for those looking to grow their career in robotics and technical support.