Robotics Technical Support Engineer

Amazon Robotics develops and operates over one million robots for warehouse automation worldwide.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Robotics
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Description For Robotics Technical Support Engineer

Amazon Robotics is seeking a Technical Support Engineer to join their expanding team in London. This role combines technical expertise with customer obsession to maintain over one million Amazon robots operating 24/7. The position offers comprehensive training in robotics, making it an excellent opportunity for engineers looking to transition into the robotics field.

The role involves deep technical problem-solving, including addressing robotics performance issues, server problems affecting robot navigation, and robotic station malfunctions. You'll work directly with on-site technicians and software developers, participating in critical issue resolution and contributing to process improvements.

As part of a global team spanning the US, EU, and APAC, you'll provide remote technical support through various channels. The position includes extensive training, hands-on mentorship, and opportunities for on-site customer location visits. The work schedule includes one weekend day to ensure continuous global support coverage.

This is an ideal opportunity for someone with strong technical support background looking to advance their career in the cutting-edge field of robotics. You'll be part of Amazon's top-tier robotics problem-solving team, working with state-of-the-art technology and contributing to the efficiency of Amazon's global operations.

The role offers the chance to work with complex systems, develop automation solutions, and make a real impact on Amazon's robotics infrastructure. While prior robotics experience isn't required, strong technical troubleshooting skills and a passion for problem-solving are essential. Join Amazon Robotics and be part of shaping the future of warehouse automation technology.

Last updated 3 months ago

Responsibilities For Robotics Technical Support Engineer

  • Deep-dive into and resolve technical issues via in-house ticketing system
  • Collaborate with on-site robotics technicians and engineers
  • Participate in high severity calls and live troubleshooting sessions
  • Contribute to process improvement and automation
  • Provide 24/7 global support coverage including weekend shifts

Requirements For Robotics Technical Support Engineer

Linux
  • Bachelor's degree or equivalent combination of education and experience
  • Three years of technical support experience supporting enterprise systems
  • Excellent verbal and written communication skills
  • Experience with technical troubleshooting including log analysis
  • Proficiency with Linux and SQL queries

Benefits For Robotics Technical Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
  • Equal opportunities employer
  • Comprehensive internal training
  • Hands-on mentorship
  • Additional training at customer locations

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