Robotics Technical Support Engineer

Amazon Robotics is seeking a Technical Support Engineer to join their expanding team in London. This role combines technical expertise with customer obsession to maintain over one million Amazon robots operating 24/7. The position offers comprehensive training in robotics, making it an excellent opportunity for engineers looking to transition into the robotics field.

The role involves deep technical problem-solving, including addressing robotics performance issues, server problems affecting robot navigation, and robotic station malfunctions. You'll work directly with on-site technicians and software developers, participating in critical issue resolution and contributing to process improvements.

As part of a global team spanning the US, EU, and APAC, you'll provide remote technical support through various channels. The position includes extensive training, hands-on mentorship, and opportunities for on-site customer location visits. The work schedule includes one weekend day to ensure continuous global support coverage.

This is an ideal opportunity for someone with strong technical support background looking to advance their career in the cutting-edge field of robotics. You'll be part of Amazon's top-tier robotics problem-solving team, working with state-of-the-art technology and contributing to the efficiency of Amazon's global operations.

The role offers the chance to work with complex systems, develop automation solutions, and make a real impact on Amazon's robotics infrastructure. While prior robotics experience isn't required, strong technical troubleshooting skills and a passion for problem-solving are essential. Join Amazon Robotics and be part of shaping the future of warehouse automation technology.