SDE, Amazon CS (Level 5), CHEX

Amazon Customer Service (CS) is seeking a Senior Software Development Engineer to join their Contact Handling Experience (CHEX) team. This role is crucial in developing products that support Amazon's Customer Service Associates (CSAs) in delivering exceptional customer service. The position involves working with cutting-edge technologies like GraphQL, Java, Spring, and AWS to create innovative customer experience solutions.

The role focuses on building and improving comprehensive customer engagement services, working alongside experienced engineers to enhance technology, design new customer-facing products, and implement metrics-driven quality assurance. You'll be responsible for developing solutions that help anticipate and resolve customer questions using Amazon's CRM system.

The CHEX team specifically develops products that enable CSAs to provide Earth's most customer-centric service. The team emphasizes creating effortless solutions for handling customer contacts while generating insights to enhance every customer interaction. This position offers the opportunity to work on complex systems at global scale, using modern development practices including Scrum, test-driven development, and continuous deployment.

As part of Amazon's customer-obsessed culture, you'll have the chance to innovate and directly impact customer experience improvements. The role combines technical expertise with business impact, requiring both strong engineering skills and a deep understanding of customer service operations. You'll be working in an environment that values initiative, innovation, and results, with the opportunity to shape the future of customer service technology at one of the world's largest companies.