SDE, Amazon CS (Level 5), CHEX

The Amazon Customer Service (CS) organization is seeking a Senior Software Engineer to join their Contact Handling Experience (CHEX) team. This role is crucial in developing products that support Amazon's Customer Service Associates (CSAs) in delivering exceptional customer service. You'll work with cutting-edge technologies like GraphQL, Java, Spring, and AWS to build innovative customer experience solutions.

The position offers an opportunity to work on complex systems at global scale, focusing on creating comprehensive customer engagement services and solutions. You'll be part of a team that uses Scrum, test-driven development, and continuous deployment methodologies. The role involves designing and implementing scalable solutions, building new software services, and improving existing systems.

The CHEX team specifically develops products to support Amazon's CSAs in delivering Earth's most customer-centric service. Working backwards from CSAs as the primary customers, the team creates effortless solutions to handle and resolve customer contacts while providing insights to enhance each customer interaction.

This is an excellent opportunity for experienced developers who are passionate about customer experience, enjoy solving complex problems, and want to make a significant impact at scale. You'll collaborate with senior technical leaders, participate in system design decisions, and have the chance to influence the direction of critical customer service technology solutions.

The ideal candidate will bring strong technical expertise, a customer-centric mindset, and the ability to innovate while delivering results. You'll be joining a team that values customer obsession and continuously works to improve the customer experience through technological innovation.