SDE, Amazon CS (Level 5), CHEX

The Amazon Customer Service (CS) organization is seeking a Senior Software Engineer to join their Contact Handling Experience (CHEX) team. This role is crucial in developing products that support Amazon's Customer Service Associates (CSAs) in delivering exceptional customer service. You'll work with cutting-edge technologies like GraphQL, Java, Spring, and AWS to build innovative customer experience solutions.

The position offers an opportunity to work on complex systems at global scale, focusing on creating comprehensive customer engagement services and solutions. You'll be part of a team that uses Scrum, test-driven development, and continuous deployment methodologies to deliver high-impact projects.

As a Senior SDE, you'll collaborate with experienced engineers to drive technological improvements, design and develop new customer-facing products, and build metrics tracking systems. The role involves working with Amazon's CRM to create solutions that anticipate and resolve customer questions efficiently.

The CHEX team specifically focuses on developing products that enable CSAs to provide Earth's most customer-centric service. Working backwards from CSAs as the primary users, you'll build effortless solutions to handle and resolve customer contacts while providing insights to enhance every customer interaction.

This position requires strong technical expertise combined with a customer-obsessed mindset. You'll have the opportunity to influence system architecture, make critical technical decisions, and work directly with senior technical leaders. The role offers significant impact potential, allowing you to shape the future of Amazon's customer service technology infrastructure.

If you're passionate about creating exceptional customer experiences, enjoy solving complex technical challenges, and want to work at a company known for its customer obsession, this role offers an excellent opportunity to make a meaningful impact at global scale.