Security Engineer II, Customer Service Security Response Operations (CSSRO)

Amazon's Customer Service Security team is seeking a Security Engineer II to join their front-line defense protecting customers from technical & malicious threats. This role combines deep technical expertise with security engineering to safeguard the world's largest customer service operation. As a Security Engineer II, you'll lead incident response, conduct sophisticated threat investigations, and architect security solutions that scale. The position offers unique challenges in addressing security issues at unprecedented scale and speed.

The role sits within Amazon Security, where security is fundamental to maintaining customer trust across all Amazon products and services. You'll work with world-class talent to solve complex security challenges while having opportunities to grow your expertise across cloud, retail, healthcare, and more domains. Amazon values diverse experiences and backgrounds, encouraging applications even from those with non-traditional career paths.

You'll be responsible for leading security incident response, providing technical guidance to analysts, conducting deep-dive investigations, and influencing teams to implement security best practices. The role requires strong analytical skills, experience with cloud technologies and data analysis tools, and the ability to mentor other security professionals. You'll also contribute to designing and building security services while participating in post-mortem analyses to drive continuous improvement.

The position offers excellent career growth opportunities through ongoing training, knowledge-sharing, and exposure to diverse security challenges. Amazon emphasizes work-life harmony and maintains an inclusive team culture that celebrates diversity of thought. If you're passionate about security engineering, incident response, and protecting customers at scale, this role offers a chance to make a significant impact while advancing your career in security.