Security Engineer II, Customer Service Security Response Operations (CSSRO)

Amazon's Customer Service Security team serves as the first line of defense protecting customers from technical and malicious threats. As a Security Engineer II, you'll join a critical team handling security incidents at unprecedented scale. The role combines incident response, threat analysis, and security architecture to protect the world's largest customer service operation.

You'll work alongside world-class talent to solve complex security challenges, conducting deep-dive investigations and engineering robust solutions. The position requires both technical expertise in security engineering and leadership skills to guide other security analysts. You'll influence teams across Amazon to implement security best practices while building and designing security services for internal customers.

The role offers significant growth opportunities within Amazon Security, where you can build experience across cloud, devices, retail, entertainment, healthcare, and more. Amazon values diverse experiences and work-life harmony, fostering an inclusive culture where ongoing learning and development are prioritized. You'll be part of an organization that's central to maintaining customer trust across all Amazon products and services.

Key aspects include incident response leadership, threat investigation, security architecture, and mentoring other security professionals. The ideal candidate combines deep technical knowledge with strong communication skills and a passion for customer protection. This role offers the chance to make a significant impact on security at a global scale while advancing your career in a supportive, learning-focused environment.