Senior Application Engineer, Cross Border Shopping
Description For Senior Application Engineer, Cross Border Shopping
Amazon Global Store is seeking a Senior Application Support Engineer to join their cross-border shopping initiative. This role is crucial in managing incidents and driving operational excellence for large-scale systems that enable international customers to purchase products across Amazon's global marketplaces. The position combines technical support with development responsibilities, requiring expertise in troubleshooting, debugging, and coding. You'll work on a platform that provides customers worldwide with localized shopping experiences, including language customization, payment processing, and currency conversion. The role offers the opportunity to work with distributed systems, collaborate with teams in Seattle, and directly impact Amazon's global commerce infrastructure. You'll be responsible for maintaining service health, automating operational tasks, and improving customer experience through technical solutions. This position is ideal for engineers who excel in both support and development, with a passion for solving complex problems in a global e-commerce context.
Responsibilities For Senior Application Engineer, Cross Border Shopping
- Provide first level support for handling tickets and operational issues from production services
- Provide engineering support including extensive troubleshooting and debugging across multiple product lines
- Work on maintenance driven coding projects in Perl, shell scripts, web technologies, and Java
- Read and understand complex application code and make code fixes
- Support software deployment in staging and production environments
- Develop tools and automate manual operational tasks
- Build monitoring metrics dashboard and report system health
- Work with remote development teams for support issues and knowledge base creation
Requirements For Senior Application Engineer, Cross Border Shopping
- 4+ years of software development or technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
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