Senior Business Intelligence Engineer, Amazon Customer Service

Amazon's Customer Service (CS) team is seeking a Senior Business Intelligence Engineer to drive strategic initiatives and shape the future of support for employees and customers. This role is crucial in developing and maintaining reporting infrastructure, measuring training efficacy, managing associate-facing content, and overseeing program initiatives. The position requires expertise in data analytics, business intelligence solutions, and the ability to work with diverse stakeholders.

The role involves working with large-scale data sets, implementing automation solutions, and delivering insights that drive business decisions. You'll be part of a team responsible for improving content management, training, and program management functions across Amazon CS globally. The position offers competitive compensation ranging from $117,300 to $202,800 based on location and experience.

As a Business Intelligence Engineer, you'll leverage AWS technologies, Python, and SQL to build scalable solutions. The role combines technical expertise with business acumen, requiring close collaboration with stakeholders to translate business needs into technical solutions. You'll work in a fast-paced environment that values innovation, learning, and continuous improvement.

Amazon offers comprehensive benefits including medical, dental, and vision coverage, parental leave options, PTO, and a 401(k) plan. The company is committed to diversity and inclusion, providing equal opportunities for all qualified candidates. This position represents an opportunity to make a significant impact on Amazon's customer service operations while working for one of the world's most customer-centric companies.