Senior Software Development Engineer, Amazon Connect Contact Lens

Amazon Connect, part of AWS Solutions, is revolutionizing the contact center industry with its cloud-based platform. This role offers an opportunity to join a rapidly growing service that leverages AI and AWS services to transform customer service experiences. As a Senior Software Development Engineer, you'll be instrumental in developing Amazon Connect, which emerged from Amazon's decade-long experience in building customer service tools. The platform integrates with services like Amazon Lex, Polly, Lambda, S3, and Kinesis to deliver seamless customer experiences.

The position combines technical excellence with business impact, as you'll work on systems that serve millions of users daily. You'll be joining at an exciting time, shortly after launch, where you can help shape both the technology and product direction. The role demands expertise in scalable system design, modern web technologies, and cloud architecture.

Amazon's culture emphasizes diversity, work-life harmony, and continuous learning. The team provides extensive mentorship opportunities and encourages professional growth through various learning resources and employee-led initiatives. You'll be part of an inclusive environment that values different perspectives and experiences.

The compensation package is competitive, reflecting Amazon's commitment to attracting top talent, with a base salary range of $129,300 to $223,600 depending on location, plus equity and comprehensive benefits. This is an excellent opportunity for experienced engineers who want to make a significant impact in cloud computing and customer service technology while working with cutting-edge AWS services.