Senior Software Development Engineer, Customer Engagement Technology

Global technology leader recognized for exceptional customer service and innovation in e-commerce and cloud computing.
$151,300 - $261,500
Machine Learning
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
AI · Enterprise SaaS

Description For Senior Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) team is at the forefront of transforming customer service through AI and Large Language Models (LLM). This senior role focuses on developing sophisticated conversational AI systems that handle customer issues at scale across multiple languages. The position combines cutting-edge machine learning with practical customer service solutions, requiring expertise in both technical leadership and system architecture.

The role involves building and optimizing real-time inference services for large-scale conversational AI systems, with a focus on ultra-low latency and high performance. You'll work on multi-modal, multi-turn dialogue systems that adapt to changing company policies and automate customer problem resolution. The team enhances associate productivity through various AI-powered features including response recommendation, conversation summarization, and machine translation.

As a Senior Software Development Engineer, you'll lead the technical direction of projects, mentor team members, and collaborate across functions with Product Managers, UX designers, and Applied Scientists. The position offers competitive compensation ranging from $151,300 to $261,500 based on location, plus comprehensive benefits including medical coverage and 401(k).

This is an opportunity to join a team that's pushing the boundaries of AI application in customer service, working with state-of-the-art LLMs and complex deployment systems. You'll be part of Amazon's innovative culture, solving challenging problems that directly impact millions of customers while working with a team of talented engineers and scientists in a dynamic, data-driven environment.

Last updated 3 months ago

Responsibilities For Senior Software Development Engineer, Customer Engagement Technology

  • Architect and lead development of robust inference infrastructure for conversational AI chatbots
  • Design and implement advanced deployment pipelines for LLM models
  • Lead creation of ML inference service orchestrating multiple models
  • Drive integration of cross-team services for retrieval-augmented generation systems
  • Implement observability and logging mechanisms
  • Provide technical leadership and mentorship

Requirements For Senior Software Development Engineer, Customer Engagement Technology

Python
Java
  • 5+ years of non-internship professional software development experience
  • 5+ years of programming with at least one software programming language experience
  • 5+ years of leading design or architecture of new and existing systems experience
  • Experience as a mentor, tech lead or leading an engineering team
  • Bachelor's degree in computer science or equivalent (preferred)
  • Deep understanding of LLM domain and model compression techniques
  • Experience with large-scale conversational AI systems

Benefits For Senior Software Development Engineer, Customer Engagement Technology

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

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