Senior Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) team is at the forefront of transforming customer service through AI and Large Language Models (LLM). This senior role focuses on developing sophisticated conversational AI systems that handle customer issues at scale across multiple languages. The position combines cutting-edge machine learning with practical customer service solutions, requiring expertise in both technical leadership and system architecture.

The role involves building and optimizing real-time inference services for large-scale conversational AI systems, with a focus on ultra-low latency and high performance. You'll work on multi-modal, multi-turn dialogue systems that adapt to changing company policies and automate customer problem resolution. The team enhances associate productivity through various AI-powered features including response recommendation, conversation summarization, and machine translation.

As a Senior Software Development Engineer, you'll lead the technical direction of projects, mentor team members, and collaborate across functions with Product Managers, UX designers, and Applied Scientists. The position offers competitive compensation ranging from $151,300 to $261,500 based on location, plus comprehensive benefits including medical coverage and 401(k).

This is an opportunity to join a team that's pushing the boundaries of AI application in customer service, working with state-of-the-art LLMs and complex deployment systems. You'll be part of Amazon's innovative culture, solving challenging problems that directly impact millions of customers while working with a team of talented engineers and scientists in a dynamic, data-driven environment.