Senior Software Development Engineer, Customer Engagement Technology

Join Amazon's Data and AI team as a Senior Software Engineer Leader, where you'll shape the future of customer service technology through innovative data infrastructure systems. This role combines technical leadership with hands-on development, focusing on building next-generation data processing capabilities and ML infrastructure platforms that impact Amazon's global customer service operations.

As a technical leader, you'll be responsible for establishing architectural patterns for real-time data processing, defining secure storage solutions, and creating privacy-first frameworks. Your expertise will guide the development of machine learning infrastructure, from training environments to production deployment at scale. The role offers a unique opportunity to mentor teams while driving enterprise-wide initiatives that transform data processing capabilities.

A typical day involves leading design reviews, collaborating with Applied Scientists and Product Managers, and balancing hands-on technical work with leadership responsibilities. You'll architect solutions, review critical code changes, and guide team members through complex challenges. Your work will directly enhance system reliability while growing the technical capabilities of your team.

The position offers competitive compensation ranging from $151,300 to $261,500 per year, based on location and experience. Amazon provides comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options. You'll be part of the Customer Engagement Technology division, working with cutting-edge technologies in AI, ML, and data infrastructure.

The ideal candidate brings 5+ years of professional software development experience, strong leadership skills, and a proven track record in system architecture. If you're passionate about solving complex technical challenges, mentoring others, and making a lasting impact on Amazon's customer service worldwide, this role offers an exciting opportunity to shape the future of data infrastructure and AI applications at scale.

Join a dynamic team that values innovation, technical excellence, and collaborative problem-solving. Your work will directly influence how Amazon leverages data and AI to enhance customer service experiences globally. Even if you don't meet every qualification exactly, we encourage you to apply if you're passionate about the role and want to make an impact on a global scale.