Senior Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) team is seeking a Senior Software Development Engineer to join their mission of building core systems that power Amazon's world-class customer service operations. This team serves over 1 million customers daily through 150K Customer Service Associates (CSAs) and owns the foundational services for all of Amazon's retail businesses' customer service experiences.

The role involves creating comprehensive customer engagement services and solutions, leveraging advanced machine learning and data insights to enhance contact handling capabilities and drive customer self-service. You'll be working with robust architecture and industry-leading user experiences while collaborating with product managers and UX designers to build scalable, user-centric solutions.

As a senior engineer, you'll take ownership of the complete software lifecycle, from design to ongoing support of critical services. You'll be expected to demonstrate strong technical leadership, mentor team members, and drive continuous improvement initiatives. The role offers the opportunity to make a significant impact on hundreds of millions of customers worldwide while working with cutting-edge technologies.

The team culture emphasizes collaboration, fun, and hard work. Beyond technical work, the team engages in regular social gatherings, celebrations, and community volunteer activities. This position offers competitive compensation based on geographic location and experience, along with comprehensive benefits including medical coverage, parental leave, and retirement plans.

If you're passionate about creating innovative solutions, have a strong bias for action, and want to be part of a team that directly impacts Amazon's customer service excellence, this role presents an exciting opportunity to shape the future of customer engagement technology.