Senior Support Engineer, Smart Device Lab

Amazon Device Lab Management Service (LMS) is seeking a Senior Support Engineer to lead their device lab infrastructure operations across multiple locations in China. This role combines technical leadership with hands-on lab management, requiring expertise in device testing, infrastructure maintenance, and team leadership.

The position involves managing device lab infrastructures that serve Amazon's global developer community. You'll be responsible for designing technical roadmaps, leading company-wide user groups, and ensuring the optimal operation of lab services. This role requires deep technical knowledge of smart devices, testing environments, and infrastructure management.

As a senior team member, you'll own the quality and availability of lab services, while leading a team of Support and Lab Engineers. You'll work with cutting-edge technologies, troubleshoot complex problems, and implement solutions that improve operational excellence. The role offers opportunities to influence technical standards, mentor team members, and drive innovation in lab management practices.

The ideal candidate combines strong technical skills in Linux, device protocols, and programming with leadership abilities. You'll be part of a team that's essential to Amazon's device testing capabilities, working with various stakeholders to ensure business continuity and service quality. This position offers the chance to work with advanced technologies while developing both technical and leadership skills in a dynamic environment.