ServiceNow App Engineer II, Corporate Infrastructure Services, IT Services

Amazon's Corporate IT Infrastructure Services team (CIS) is seeking an experienced IT Application Engineer specializing in ServiceNow to join their dynamic team. This role is crucial in maintaining and improving Amazon's corporate campus infrastructure worldwide, from networking to AV systems. The position offers an opportunity to work with enterprise-level ServiceNow implementations, designing and deploying solutions that impact Amazonians' daily work experience.

The ideal candidate will bring 5+ years of ServiceNow expertise, combining technical proficiency with business acumen. You'll be responsible for gathering requirements, configuring applications, and developing both standard and custom solutions on the ServiceNow platform. This role requires a deep understanding of ITIL processes and ServiceNow modules, including Incident Management, Change Management, and Problem Management.

Working at Amazon means joining a team passionate about customer experience and technological excellence. You'll collaborate with cross-functional teams, contribute to technical documentation, and stay current with the latest ServiceNow innovations. The role offers the chance to work on complex enterprise solutions while maintaining Amazon's high standards for quality and efficiency.

This position is perfect for someone who combines strong technical skills with excellent communication abilities, as you'll be interfacing with both technical and non-technical stakeholders. The role provides opportunities for professional growth through exposure to enterprise-scale implementations and the latest ServiceNow features. Join Amazon's CIS team to help shape the future of corporate infrastructure services and make a meaningful impact on the company's operational efficiency.