Software Dev Engineer, Amazon Connect

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. As a Software Development Engineer on the Amazon Connect team, you'll be part of a fast-growing business soon after launch, helping shape the technology and product as we grow. You'll own code end-to-end from design to development, work closely with senior technical leaders, and have the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.

Key aspects of the role:

• Work on one of the newest and most exciting AWS services
• Develop the next generation contact center using AI, ML, and Big Data
• Solve complex engineering and algorithmic problems
• Design and deliver scalable, resilient systems
• Collaborate with senior technical leaders within the team and across AWS
• Use modern technologies including web, SOA, NoSQL databases, AI, ML, and Big Data

The ideal candidate will have:

• Passion for learning and taking on new challenges
• Customer-focused mindset
• Ability to work in a fun team environment
• Interest in solving real customer problems
• Sound understanding of computer science fundamentals
• Practical industry experience

Amazon values work-life harmony, offering flexible work hours and arrangements. The company is committed to fostering an inclusive team culture, with employee-led affinity groups and ongoing events promoting diversity. Career growth opportunities include knowledge-sharing, mentorship, and other resources to help you develop as a well-rounded professional.

Join us in transforming the way customers interact with businesses and how agents service them in this exciting role at Amazon Connect!