Software Dev Engineer III, Capacity Planning Tech

Join Amazon's Worldwide Customer Service Capacity Planning (WWCP) organization, where innovation meets customer service excellence. As a Senior Software Engineer in the Capacity Planning Tech team, you'll be at the forefront of developing cutting-edge solutions that power Amazon's award-winning Customer Service.

The role focuses on building a comprehensive, fully automated system for capacity planning, leveraging scientific methodologies and optimization techniques. You'll work on sophisticated algorithms that handle massive-scale planning, adapting to supply-demand fluctuations while maintaining service-level goals. This position offers an unique opportunity to solve complex technical problems using Machine Learning for real-world impact.

WWCP is the world leader in providing cost-optimal solutions for customer support staffing. The team is responsible for planning customer support staffing, preserving customer experience, and ensuring optimal costs for customer support. You'll be part of a team that analyzes historical data and anticipates business events to predict required associate numbers accurately.

This role is perfect for someone who combines technical excellence with business acumen, enjoys mentoring others, and thrives on turning complex challenges into elegant solutions. You'll work with cutting-edge technologies, collaborate with talented engineers, and directly impact millions of customer interactions globally.

The position offers the chance to work on problems comparable to leading academic research while delivering practical solutions that delight customers. You'll need to be creative, responsible, and eager to dig deep into emerging technologies, balancing theoretical knowledge with practical implementation.