Software Development Engineer, Amazon Connect

Amazon Connect is an innovative cloud-based contact center solution within AWS that's transforming customer service experiences. As a Software Development Engineer on the Amazon Connect team, you'll be part of AWS Solutions organization, working on a rapidly growing service that leverages AI and various AWS services to provide seamless customer experiences.

The role offers a unique opportunity to join a fast-growing business post-launch, where you'll help shape both technology and product direction. You'll be working with a diverse, inclusive team that values work-life harmony and focuses on delivering meaningful impact to millions of customers worldwide.

The position involves building and maintaining sophisticated systems that power Amazon Connect's cloud-based contact center capabilities. You'll work with cutting-edge technologies including AI, ML, NoSQL databases, and modern web services architecture. The team emphasizes both technical excellence and customer focus, ensuring solutions are scalable, resilient, and meet real customer needs.

Amazon offers a comprehensive benefits package and values diverse experiences and backgrounds. The company provides extensive career development resources, mentorship opportunities, and a culture that supports continuous learning. The team prides itself on maintaining a great work environment where talented engineers can solve complex problems while enjoying work-life balance.

This role is ideal for engineers who are passionate about creating customer-centric solutions, enjoy working with emerging technologies, and want to be part of a service that's revolutionizing how businesses interact with their customers. You'll have the opportunity to work on challenging technical problems while contributing to a product that has a direct impact on millions of users worldwide.