Software Development Engineer, Amazon Connect (AWS)

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We are looking for passionate and talented Software Development Engineers to join us to innovate on Amazon Connect, a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences.

Key responsibilities:

• Own code end-to-end from design to development
• Work closely with senior technical leaders within the team and across AWS
• Develop scalable, resilient systems while maintaining a constant customer focus
• Work with modern web, SOA, NoSQL databases, AI, ML, Big Data, and more

The ideal candidate:

• Enjoys working with a fun team in a great work environment
• Is sensitive to customer needs and interested in making a meaningful impact
• Is directly responsible for solving real customer problems
• Is a passionate learner motivated to take on new challenges
• Wants to have fun and work with highly talented engineers who solve complex problems but also enjoy work-life balance

Amazon Connect leverages AI and AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis to provide a frustration-free, extensible, and natural customer experience. This role offers a rare opportunity to be part of a fast-growing business soon after launch and help shape the technology and product as we grow.

We value work-life harmony, offering flexible work hours and arrangements. Our inclusive team culture fosters a supportive environment where we embrace our differences through employee-led affinity groups and ongoing learning experiences.

Join us in transforming an industry and the way customers interact with businesses!