Software Development Engineer, Amazon Connect (AWS)

Amazon Connect is a revolutionary cloud-based contact center service within AWS that's transforming customer service experiences. Built on Amazon's decade-long internal development, this service enables businesses to create cloud contact centers within minutes. The position offers a unique opportunity to join a fast-growing AWS service that leverages AI and a broad ecosystem of AWS services including Amazon Lex, Polly, Lambda, S3, and Kinesis.

As a Software Development Engineer on the Amazon Connect team, you'll be at the forefront of developing innovative solutions that shape the future of cloud-based contact centers. The role combines technical excellence with customer focus, requiring expertise in scalable system design and modern technologies including web services, NoSQL databases, AI/ML, and big data.

The team culture emphasizes work-life harmony, continuous learning, and inclusive collaboration. You'll work alongside highly talented engineers who are passionate about solving complex problems while maintaining a healthy work-life balance. Amazon values diverse experiences and perspectives, offering numerous opportunities for career growth through mentorship programs and knowledge-sharing initiatives.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus comprehensive benefits including medical coverage, 401k, and equity opportunities. You'll be part of AWS's larger mission to pioneer cloud computing innovation while directly impacting millions of customers worldwide.

This role is perfect for engineers who are excited about building transformative technology, value customer-centric development, and want to contribute to a service that's revolutionizing how businesses interact with their customers. Join us in shaping the future of cloud-based customer service technology while growing your career at one of technology's most innovative companies.