Software Development Engineer, Amazon Connect Cases (AWS)

Amazon Connect Cases team is seeking talented Software Development Engineers to join their innovative AWS Solutions organization. This role offers a unique opportunity to work on a highly disruptive cloud-based contact center platform that leverages AI and AWS services to deliver exceptional customer experiences. The position is ideal for developers passionate about building scalable solutions that impact millions of customers worldwide.

As part of the team, you'll be responsible for developing next-generation contact center technology, working with cutting-edge tools including AI, ML, and Big Data. The role combines technical excellence with customer focus, requiring both strong engineering skills and an understanding of business needs. You'll work in an inclusive environment that values work-life harmony and offers extensive opportunities for growth and learning.

The ideal candidate brings 3+ years of professional software development experience and strong architecture design skills. You'll be joining a rapidly growing business unit that's transforming how businesses interact with their customers. The team culture emphasizes continuous learning, mentorship, and diversity, making it perfect for engineers who want to make a significant impact while maintaining work-life balance.

This position offers competitive compensation ranging from $129,300 to $223,600 based on location, plus comprehensive benefits including medical coverage and financial benefits. You'll be part of Amazon's larger mission to be Earth's Best Employer, with access to extensive professional development resources and a collaborative, inclusive work environment that celebrates diversity and innovation.