Software Development Engineer, Amazon Connect Contact Lens

Amazon Connect is revolutionizing the contact center industry with its cloud-based solution that leverages cutting-edge AI and AWS services. As a Software Development Engineer on the Amazon Connect team, you'll be part of a transformative journey in customer service technology.

The role offers a unique opportunity to join a rapidly growing business that's disrupting the traditional contact center space. You'll be working on Amazon Connect, which is built on ten years of Amazon's own customer service technology development. The platform integrates powerful AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis to deliver seamless, AI-powered customer experiences.

Your responsibilities will include end-to-end ownership of code development, collaboration with senior technical leaders, and building scalable, resilient systems. You'll work with modern technologies including web services, SOA, NoSQL databases, AI/ML, and Big Data solutions. The position requires strong computer science fundamentals and practical industry experience.

AWS offers an inclusive team culture that values diverse experiences and perspectives. The company provides comprehensive benefits including medical coverage, financial benefits, and flexible work arrangements. You'll have access to extensive mentorship opportunities, career development resources, and employee-led affinity groups that foster an inclusive environment.

The hybrid work model allows for flexibility between remote work and in-office collaboration, ensuring a healthy work-life balance. You'll be part of a team that's not just building technology, but reshaping how businesses connect with their customers. Industry analysts recognize Amazon Connect's potential to disrupt the customer service industry, making this an exciting time to join the team.

If you're passionate about creating innovative solutions, working with cutting-edge technology, and having a direct impact on millions of customer interactions, this role offers the perfect opportunity to grow your career while contributing to a transformative product in the customer service space.