Software Development Engineer, Amazon Connect Contact Lens

Amazon Connect is a revolutionary cloud-based contact center solution within AWS Solutions organization. This role offers an opportunity to join a rapidly growing service that's transforming customer service experiences for millions of users worldwide. As a Software Development Engineer, you'll be part of building Amazon Connect, which leverages AI and AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis. The position involves developing scalable, resilient systems for modern contact centers while maintaining a strong customer focus. You'll work with cutting-edge technologies including AI, ML, Big Data, and modern web services.

The team values work-life harmony and fosters an inclusive culture through employee-led affinity groups and ongoing learning experiences. Amazon Connect is positioned to disrupt the customer contact center space by enabling companies to focus on customer service rather than service centers. The role offers comprehensive benefits, competitive compensation, and significant growth opportunities within AWS's innovative environment.

This is a unique opportunity to join a fast-growing business post-launch and help shape both technology and product development. You'll collaborate with senior technical leaders and own code end-to-end, working across the full technology stack. The ideal candidate should have strong computer science fundamentals and practical industry experience, ready to contribute to a service that's revolutionizing how businesses interact with their customers.