Software Development Engineer, Amazon Connect Contact Lens

Amazon Connect is a revolutionary cloud-based contact center service that represents the culmination of ten years of Amazon's own customer service technology development. This role offers an exciting opportunity to join the team building Amazon Connect, a highly disruptive contact center solution that leverages AI and AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis to deliver exceptional customer experiences.

As a Software Development Engineer on the Amazon Connect team, you'll be part of a fast-growing business that's transforming how businesses interact with their customers. You'll work on complex engineering challenges, developing scalable solutions that will impact millions of users daily. The role combines cutting-edge technology including AI, ML, and Big Data with practical industry experience across modern web development, SOA, and NoSQL databases.

Amazon Web Services (AWS) offers a unique environment that values diverse experiences and continuous learning. The team culture emphasizes inclusion, with employee-led affinity groups and ongoing events that celebrate diversity. You'll benefit from extensive mentorship opportunities and career development resources, all while maintaining a healthy work-life balance through flexible arrangements.

The position represents a rare opportunity to shape the future of customer service technology while working with industry-leading tools and practices. You'll be joining at an exciting time as Amazon Connect continues to disrupt the traditional contact center space with its customer-centric, open platform approach. If you're passionate about building innovative solutions and want to make a significant impact in how businesses deliver customer service, this role offers the perfect blend of challenge, growth, and opportunity.