Software Development Engineer, Amazon Connect Telecom Engineering

Amazon Connect is AWS's revolutionary cloud-based contact center solution, built on the same technology Amazon uses for its own award-winning customer service. This role offers an exciting opportunity to join the telecom engineering team, working on one of AWS's newest and most disruptive services. As a Software Development Engineer, you'll be responsible for building and maintaining the infrastructure that handles thousands of concurrent customer calls and supports tens of thousands of agents.

The position combines deep technical expertise in VoIP and telecom systems with large-scale distributed systems engineering. You'll work with cutting-edge technologies, including AI-powered services like Amazon Lex and Amazon Polly, while helping transform how businesses interact with their customers. The role requires strong Linux and networking expertise, excellent troubleshooting skills, and the ability to write efficient code in languages like Java and Python.

This is a strategic position within AWS, offering the rare opportunity to shape a rapidly growing service that's revolutionizing the contact center industry. You'll be working with a fun, inclusive team that values innovation and customer obsession. The impact of your work will be felt by millions of users daily, as you help build and scale a system that's among the largest contact center platforms globally.

The ideal candidate will combine technical excellence with a passion for solving complex problems, strong leadership abilities, and a customer-focused mindset. You'll have the chance to mentor others, drive architectural decisions, and contribute to the overall growth of Amazon Connect. The role offers excellent growth opportunities, the excitement of working on cutting-edge technology, and the satisfaction of creating solutions that directly impact customer experiences worldwide.