Software Development Engineer, Amazon Customer Service

Amazon's Shipping & Delivery Support (SDS) Tech team is seeking a talented Software Development Engineer to revolutionize transporter support systems. This role sits within the Amazon Customer Service organization, focusing on developing cutting-edge solutions using machine learning, LLMs, and generative AI to support package delivery operations.

The position offers an exciting opportunity to work on large-scale distributed systems that directly impact Amazon's delivery infrastructure. You'll be part of a team that values work-life balance and fosters an inclusive culture, with access to various employee-led affinity groups and innovative benefits.

As an SDE, you'll:

• Design and develop reliable distributed solutions operating at Amazon scale
• Work with core technologies including Java, Linux, and AWS services
• Participate in the full software lifecycle from customer requirements to deployment
• Mentor team members and make strategic priority decisions
• Collaborate with stakeholders to deliver customer-focused solutions

The team combines expertise in Amazon Transportation Services with CS infrastructure to ensure successful deliveries, prevent delivery problems, and automate resolution processes. You'll be working in an environment that celebrates knowledge sharing and mentorship, with opportunities for career growth and skill development.

The role offers comprehensive benefits including medical, dental, and vision coverage, parental leave, PTO, and a 401(k) plan. Compensation is competitive, ranging from $129,300 to $223,600 per year based on location, plus equity and other benefits.

This is an excellent opportunity for someone passionate about solving complex technical challenges while making a significant impact on Amazon's delivery infrastructure. Join a team that's redefining industry standards and building the future of customer service technology.