Software Development Engineer, Amazon Customer Service

Amazon's Shipping & Delivery Support (SDS) Tech team is seeking an experienced Software Development Engineer to revolutionize driver support experiences through innovative self-service solutions. As part of this role, you'll work on developing automation support across multiple channels including Web, Chat, and Associate experiences. The team leverages cutting-edge AWS technologies and AI to deliver best-in-class support solutions. You'll be tackling diverse technical challenges, designing and deploying distributed systems at Amazon's massive scale, and working with core technologies like Java, Linux, and AWS services. The role offers significant learning opportunities, mentorship, and the chance to make a meaningful impact on customer experience. The team values work-life balance and fosters an inclusive culture that embraces diversity. You'll be part of Amazon's Customer Service organization, which focuses on providing the best resolution experience for customers facing order issues. The position combines expertise in Amazon Transportation Services with CS infrastructure to ensure successful deliveries and automate problem resolution.