Software Development Engineer, Amazon Customer Service

Amazon's Worldwide Defect Elimination (WWDE) team is seeking a Software Development Engineer to join their Voice of Customer (VoC) team. This role focuses on building Amazon's flagship suite of VoC products, connecting thousands of internal employees with customer experience data and insights. The team leverages Machine Learning and Generative AI to transform billions of customer interactions into actionable opportunities.

The position involves working on sophisticated systems that process high volumes of customer feedback data, implementing ML models, and building scalable solutions. You'll be part of a team that's expanding GenAI capabilities, improving customer feedback analysis, and enhancing Amazon's defect elimination efforts.

This is an exciting opportunity to work on projects that directly impact Amazon's customer experience. The role combines technical challenges in distributed systems, machine learning, and data processing with the business-critical goal of maintaining customer trust. You'll work with cutting-edge technologies while contributing to systems that operate at Amazon's massive scale.

The ideal candidate will have strong technical skills, experience with distributed systems, and the ability to work with both technical and business stakeholders. You'll be joining a team with an ambitious 2025 roadmap that includes expanding GenAI capabilities, improving customer feedback systems, and enhancing the overall Voice of Customer mechanism.

Benefits include comprehensive medical coverage, parental leave options, 401(k) plans, and competitive salary with potential equity compensation. This role offers the chance to make a significant impact on Amazon's customer service technology while working with some of the most advanced technical systems in the industry.