Software Development Engineer, Amazon Customer Service

Amazon Customer Service (CS) technology organization is seeking a Software Development Engineer to join their horizontal systems services engineering team. This role focuses on developing and maintaining search and retrieval capabilities across the Global Content Store (GCS) and other content sets. The team's mission is to optimize content discoverability, implement advanced search algorithms, and ensure accurate query results, supporting content indexing, chunking, taxonomy management, and multilingual search functionalities.

The position offers an exciting opportunity to work with cutting-edge technologies, including Large Language Models (LLMs) and generative AI initiatives that are transforming customer service operations. The team serves billions of monthly requests globally, building systems that enable seamless access to support content for both customer self-service and associate systems.

As a Software Development Engineer, you'll be tackling algorithmically complex challenges, working on both front-end and back-end services that scale to meet customer needs. The role requires strong problem-solving skills and the ability to create simple solutions for complex problems. You'll be part of a team that values innovation, data-driven decision-making, and cross-functional collaboration with engineering, science, and product teams.

Amazon offers a comprehensive benefits package including medical, dental, and vision coverage, parental leave options, 401(k) plans, and competitive compensation based on geographic location. The company values diversity and inclusion, welcoming candidates from all backgrounds who are passionate about creating innovative solutions and making a global impact.

The team's work directly impacts Amazon's ability to provide effortless customer service experiences, focusing on anticipating, evaluating, preventing, and eliminating customer effort in supporting Amazon's diverse product portfolio. This is an excellent opportunity for engineers who are passionate about building scalable solutions and want to be at the forefront of applying AI technology to enhance customer service operations.