Software Development Engineer, Amazon Customer Service

Amazon Customer Service (CS) technology organization is seeking a Software Development Engineer to join their horizontal systems services engineering team. The role focuses on developing and maintaining search and retrieval capabilities across the Global Content Store (GCS) and other content sets. The team is responsible for optimizing content discoverability, implementing advanced search algorithms, and ensuring accurate query results. They support content indexing, chunking, taxonomy management, and multilingual search functionalities, serving billions of monthly requests globally.

The position offers exciting opportunities to work with cutting-edge technologies, including Large Language Models (LLMs) and generative AI initiatives that are transforming customer service. The ideal candidate will tackle algorithmically complex challenges, working on both front-end and back-end services that scale to meet customer needs.

At Amazon CS, the team strives to make customer service experiences effortless for their global customer base. They focus on anticipating, evaluating, preventing, and eliminating customer effort in supporting Amazon products and services. The role combines strategic thinking, technology expertise, and customer experience best practices to ensure customers can easily maximize value from Amazon's digital offerings.

The position offers competitive compensation based on geographic location, ranging from $129,300 to $223,600 per year, plus additional benefits including medical, dental, vision coverage, 401(k), and parental leave options. Amazon values diversity and provides an inclusive culture that empowers employees to deliver the best results for customers.