Software Development Engineer, Amazon Customer Service

Amazon's Shipping & Delivery Support (SDS) Tech team is seeking a Software Development Engineer to revolutionize in-app self-service support for delivery issues. This role focuses on developing AI-powered solutions to eliminate the need for transporters to contact Customer Service for defect resolution. As part of Amazon's customer-centric organization, you'll work on large-scale distributed systems using Java, Linux, and AWS services.

The position offers an exciting opportunity to tackle diverse technical challenges while working with talented engineers to redefine industry standards. You'll be responsible for the full software lifecycle, from design to deployment, while operating at Amazon's impressive scale. The team values work-life balance and fosters an inclusive culture with strong mentorship opportunities.

The SDS Tech team combines expertise in Amazon Transportation Services with customer support infrastructure to ensure successful deliveries and automate problem resolution. You'll join a collaborative environment that celebrates knowledge sharing and provides opportunities for career growth. The role offers comprehensive benefits including medical coverage, 401(k), and parental leave options.

This is an ideal opportunity for experienced developers who want to make a significant impact on Amazon's delivery infrastructure while working in a supportive, diverse team environment. You'll help build solutions that directly improve the experience of both delivery partners and end customers, while leveraging cutting-edge AI technology to solve complex logistical challenges.