Software Development Engineer, Amazon Customer Service

Amazon's Shipping & Delivery Support (SDS) Tech team is seeking a Software Development Engineer to revolutionize in-app self-service support for delivery operations. This role focuses on developing innovative solutions using AI technology to eliminate the need for transporters to contact Customer Service for defect resolution. As part of Amazon's customer-centric approach, you'll work on large-scale distributed systems using Java, Linux, and AWS services.

The position offers an exciting opportunity to tackle diverse technical challenges while working alongside talented engineers to redefine industry standards. You'll be responsible for the full software lifecycle, from design to deployment, while contributing to a team that values work-life balance and inclusive culture.

The SDS Tech team combines expertise in Amazon Transportation Services with customer service infrastructure to ensure successful deliveries and automate problem resolution. You'll be part of a supportive environment that celebrates knowledge sharing and mentorship, with opportunities for career growth and development.

Benefits include comprehensive healthcare coverage, retirement plans, parental leave, and PTO. Amazon's commitment to diversity and inclusion is reflected in their various employee-led affinity groups and ongoing learning experiences. The role requires 3+ years of professional development experience and strong architectural skills, offering the chance to make a significant impact on Amazon's delivery support systems.