Software Development Engineer, Amazon Customer Service

Earth's most Customer Centric Company building solutions for customer service and delivery support.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Logistics

Description For Software Development Engineer, Amazon Customer Service

Amazon's Shipping & Delivery Support (SDS) Tech team is seeking a Software Development Engineer to revolutionize in-app self-service support for delivery operations. This role focuses on developing innovative solutions using AI technology to eliminate the need for transporters to contact Customer Service for defect resolution. As part of Amazon's customer-centric approach, you'll work on large-scale distributed systems using Java, Linux, and AWS services.

The position offers an exciting opportunity to tackle diverse technical challenges while working alongside talented engineers to redefine industry standards. You'll be responsible for the full software lifecycle, from design to deployment, while contributing to a team that values work-life balance and inclusive culture.

The SDS Tech team combines expertise in Amazon Transportation Services with customer service infrastructure to ensure successful deliveries and automate problem resolution. You'll be part of a supportive environment that celebrates knowledge sharing and mentorship, with opportunities for career growth and development.

Benefits include comprehensive healthcare coverage, retirement plans, parental leave, and PTO. Amazon's commitment to diversity and inclusion is reflected in their various employee-led affinity groups and ongoing learning experiences. The role requires 3+ years of professional development experience and strong architectural skills, offering the chance to make a significant impact on Amazon's delivery support systems.

Last updated 3 months ago

Responsibilities For Software Development Engineer, Amazon Customer Service

  • Deliver working features spanning the full software lifecycle
  • Mentor engineers on your team
  • Make priority tradeoffs between new feature development and operational work
  • Engage with customers and stakeholders to understand business and customer value
  • Design, develop, and deploy reliable distributed solutions at Amazon scale

Requirements For Software Development Engineer, Amazon Customer Service

Java
Linux
  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture experience
  • Experience programming with at least one software programming language
  • Bachelor's degree in computer science or equivalent (preferred)

Benefits For Software Development Engineer, Amazon Customer Service

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
401k
  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
  • Work-life balance
  • Career growth and mentorship opportunities
  • Employee-led affinity groups
  • Inclusive team culture

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