Software Development Engineer, Amazon Customer Service

A trillion-dollar technology company focused on customer service and e-commerce, known for its global retail and technology solutions.
$129,300 - $223,600
Backend
Senior Software Engineer
In-Person
5,000+ Employees
4+ years of experience
Enterprise SaaS · E-Commerce

Description For Software Development Engineer, Amazon Customer Service

Join Amazon's Worldwide Defect Elimination (WWDE) team within Amazon Customer Service (CS) as a Software Development Engineer on the Secure Delivery team. This role focuses on building and maintaining systems that prevent package theft and ensure successful delivery experiences for millions of customers globally. You'll be working on scalable solutions that serve billions of requests, integrating with Tier-1 Amazon systems and advanced science models.

The Secure Delivery team operates at the intersection of multiple teams, leveraging machine learning and customer insights to prevent package theft across Amazon's global network. You'll be part of a collaborative environment that values work-life balance, knowledge sharing, and mentorship. The team celebrates diversity and inclusion, operating under Amazon's 14 Leadership Principles.

As a Senior Software Engineer, you'll tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence. The role offers comprehensive benefits including medical, dental, and vision coverage, fertility benefits, parental leave options, PTO, and a 401(k) plan with match.

The position offers competitive compensation ranging from $129,300 to $223,600 per year, based on geographic location and experience. You'll be joining a team that values continuous learning, collaboration, and making a difference in customers' lives. The role requires strong technical expertise, system design experience, and the ability to work effectively across teams while maintaining high standards for code quality and operational excellence.

Last updated 3 days ago

Responsibilities For Software Development Engineer, Amazon Customer Service

  • Design, develop, and own scalable solutions for delivery experience
  • Build new systems that serve billions of requests
  • Work across teams to build complex integrations with Tier-1 Amazon systems
  • Tackle complex technical challenges
  • Create innovative solutions with direct impact on customer trust
  • Work on systems critical to Amazon's operational excellence

Requirements For Software Development Engineer, Amazon Customer Service

  • Bachelor's degree in computer science or equivalent, or 4+ years of building production software experience
  • 3+ years of non-internship professional software development experience
  • 5+ years of programming with at least one software programming language experience
  • 3+ years of non-internship design or architecture experience
  • 3+ years of contributing to new and current systems architecture and design experience

Benefits For Software Development Engineer, Amazon Customer Service

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, Dental, and Vision Coverage
  • Fertility Benefits
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO) and Paid Holidays
  • 401(k) Plan and Match

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