Software Development Engineer, Amazon Customer Service

Amazon's Worldwide Defect Elimination (WWDE) team within Customer Service is seeking a Software Development Engineer to join their Voice of Customer (VoC) team. This role focuses on building Amazon's flagship suite of VoC products that connect thousands of internal employees with customer experience data and insights. The team leverages ML models and GenAI to transform billions of customer interactions into actionable opportunities.

The position involves working on sophisticated systems that process high volumes of customer feedback data, implementing machine learning solutions, and building scalable distributed systems. You'll be part of a team that's expanding GenAI capabilities, improving customer feedback analysis, and developing automated real-time systems for defect detection.

The role offers an exciting opportunity to work with cutting-edge technologies while directly impacting Amazon's customer experience. You'll collaborate with ML scientists, engineers, and business partners to evolve VoC products and accelerate Amazon's defect elimination efforts. The position requires strong technical skills in distributed systems, API development, and machine learning implementation.

Working at Amazon means joining a company that prioritizes customer experience and innovation. The role offers competitive compensation based on geographic location and a comprehensive benefits package. This is an excellent opportunity for engineers passionate about building large-scale systems that directly impact millions of customers while working with the latest technologies in ML and AI.