Software Development Engineer, Amazon Customer Service

Amazon's Worldwide Defect Elimination (WWDE) team is seeking a Software Development Engineer to join their Voice of Customer (VoC) team. This role focuses on building Amazon's flagship suite of VoC products, connecting thousands of internal employees with customer experience data and insights. The team leverages sophisticated Machine Learning models and Generative AI to transform billions of customer interactions into actionable opportunities.

The position involves working on critical systems that help maintain customer trust by building products that offer appropriate resolutions to customer issues. You'll be part of a team that uses advanced technologies including NLP, machine learning, and Large Language Models to transform raw customer data into actionable intelligence. The role combines backend development with data processing at scale, requiring expertise in distributed systems and API development.

In 2025, the team has an ambitious roadmap including centralizing customer-reported issues, expanding GenAI capabilities, improving customer feedback coverage, and enhancing observability across Amazon's VoC mechanism. This is an opportunity to work at scale with cutting-edge technologies while directly impacting customer experience at one of the world's largest e-commerce platforms.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options. You'll be working in Seattle, WA, collaborating with cross-functional teams including ML scientists, engineers, and business partners to drive innovation in customer service solutions.