Software Development Engineer, Amazon Customer Service

Amazon's Worldwide Defect Elimination (WWDE) team within Customer Service is seeking a Software Development Engineer to join their Voice of Customer (VoC) team. This role focuses on building Amazon's flagship suite of VoC products that connect thousands of internal employees with customer experience data and insights.

The team leverages Machine Learning and Generative AI to transform billions of customer interactions into actionable insights. They build systems that identify systemic defects, detect root causes, and route issues to appropriate internal owners. By 2025, the team aims to centrally codify customer-reported issues, expand GenAI capabilities, and improve customer feedback coverage.

As a Software Development Engineer, you'll design and develop VoC back-end systems and full-stack applications, work with ML science teams, and build scalable services for customer feedback analysis. You'll focus on distributed systems for high-volume data processing, implement robust APIs, and develop language-agnostic ML models.

The role offers an opportunity to work on cutting-edge technology while directly impacting customer experience at a global scale. You'll be part of a team that's essential to maintaining Amazon's customer trust and continuous service improvement. The position combines technical challenges in distributed systems, machine learning, and data processing with the business-critical goal of enhancing customer experience.

Amazon offers comprehensive benefits including medical, dental, and vision coverage, parental leave, 401(k), and PTO. The company values diverse backgrounds and experiences, encouraging applications from candidates who are passionate about making an impact, even if they don't meet every qualification exactly.