Software Development Engineer, CTAP

Amazon's Customer Service (CS) department is seeking an experienced software development engineer (SDE) to join the team. The successful candidate will work within the Consumer Tech and Product (CTAP) team and own the delivery of technical changes from a strong roadmap of projects. Projects range from introducing new self-service workflows for customers to access from the website to new Email, Push and SMS notifications. The role involves working with various technical teams from across the globe on an away team model basis.

As a Software Development Engineer in CTAP, you will:

• Take the lead on building innovative solutions to address the root causes of defects
• Own the technical relationships with the business teams
• Have a strong bias for action, invent and simplify, insist on the highest standards and deliver results
• Work on projects ranging from introducing new self-service workflows for customers to new Email, Push and SMS notifications
• Gain vast experience in a short time period by working with various technical teams globally

Key Responsibilities:

• Drive automation, self-service, and defect reduction for customers
• Solve complex technical problems
• Work with engineering and business teams distributed across the globe
• Own the delivery of technical changes from a strong project roadmap

This role offers an opportunity to make a significant impact on Amazon's customer service technology, working at the heart of the company's customer-centric vision. Join us to help build innovative solutions that enhance the customer experience and drive efficiency in our global operations.