Software Development Engineer, Customer Engagement Technologies

Amazon's Customer Engagement Technologies (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on enhancing customer service operations through self-service and automation features.

As an SDE in the CET team, you'll work on developing and enhancing technology that powers chat, voice, and help product features for Amazon's Customer Service. The role involves leveraging cutting-edge technologies, including Generative AI (GenAI), to improve issue understanding and automated resolutions. You'll be part of a global product and technology team that defines the next generation of customer experience for Amazon Customer Service.

The team owns a centralized platform providing one-stop shop solutions for interactive text/voice/touch customer service experiences. You'll work with state-of-the-art technologies and collaborate with various Amazon verticals to enable customized self-service solutions through API integration. The platform includes built-in capabilities for metrics, monitoring, testing, debugging, and data archiving.

Working closely with senior leaders and cross-functional stakeholders, you'll influence project prioritization and contribute to meeting business objectives. The role offers an opportunity to shape product vision and design robust systems that impact customer service on a global scale.

Amazon offers competitive compensation based on geographic location, with base pay ranging from $129,300 to $223,600 per year, plus equity, sign-on payments, and comprehensive benefits. The company values diversity and inclusion, welcoming candidates with unique backgrounds and experiences to apply.

Join a team that's passionate about streamlining development efforts, reducing redundancies, and creating cutting-edge interactive customer service experiences across Amazon's product verticals. If you're excited about making an impact on customer service technology at a global scale, this role offers an excellent opportunity to work with innovative technologies while contributing to Amazon's customer-obsessed mission.