Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on enhancing customer service operations through cutting-edge technology. The position offers an opportunity to work with next-generation engineering systems, machine learning, and Generative AI to create seamless customer support experiences globally.

As an SDE in the CET team, you'll be instrumental in developing services that power Customer Service Landing Pages, Chat features, and Voice capabilities. You'll collaborate with senior engineers and cross-functional teams to drive innovation and customer obsession. The role involves working with state-of-the-art technologies, including GenAI for enhanced issue understanding and automated resolutions.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus additional benefits including medical, dental, and vision coverage. You'll be part of Amazon's mission to create Earth's best customer service solutions through automation and efficient issue resolution.

This is an excellent opportunity for experienced developers who want to make a significant impact on customer service technology at a global scale. You'll work in a fast-paced environment that values innovation, technical excellence, and customer obsession. The role offers growth opportunities through collaboration with senior leaders and exposure to various aspects of Amazon's technology stack.