Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) team is at the forefront of transforming customer service through AI and Large Language Models (LLM). This role focuses on building and maintaining sophisticated conversational AI systems that handle customer interactions at scale. As a Software Development Engineer, you'll work on developing multi-modal, multi-turn dialogue systems that can adapt to changing company policies and automate customer problem resolution.

The position combines cutting-edge machine learning technology with practical software engineering to create innovative customer service solutions. You'll be responsible for building inference infrastructure, implementing deployment pipelines, and designing ML services that orchestrate multiple models for coherent customer interactions. The role requires expertise in LLM domain knowledge and real-time inference services optimization.

Working at Amazon means joining a team driven by innovation and customer obsession. You'll collaborate with cross-functional teams including Product Managers, UX designers, and Applied Scientists to deliver high-quality conversational AI experiences. The company offers comprehensive benefits including medical coverage, parental leave, and retirement plans.

This is an excellent opportunity for experienced engineers passionate about applying machine learning to solve real-world customer service challenges. You'll be part of a team that pushes technological boundaries to create unparalleled customer experiences while working in an environment that values diverse backgrounds and innovative thinking. The role offers competitive compensation based on location and experience, with opportunities for growth and impact on a global scale.