Software Development Engineer, Customer Engagement Technology

World's leading e-commerce and technology company, recognized as #1 in Customer Service
$129,300 - $223,600
Backend
Mid-Level Software Engineer
In-Person
3+ years of experience
Enterprise SaaS · AI
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Description For Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on enhancing customer service operations. The position offers an opportunity to work with cutting-edge technologies including Machine Learning and Generative AI to revolutionize customer service experiences.

The CET team's mission is to create Earth's best customer service solutions through automation and self-service capabilities. You'll be working on developing and enhancing services that power Customer Service Landing Pages, Chat features, and Voice capabilities. The role involves collaboration with senior engineers and business partners to shape product vision and implement robust systems.

As part of Amazon, recognized as #1 in Customer Service, you'll contribute to a global Product and Technology team whose innovations define the next generation of customer experience. The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus comprehensive benefits including medical coverage and 401(k).

The ideal candidate will have strong software development experience, system design capabilities, and a passion for delivering exceptional customer experiences. You'll be working in a fast-paced environment using modern development methodologies like SCRUM and test-driven development, while having the opportunity to influence the direction of customer service technology at a global scale.

Last updated 3 months ago

Responsibilities For Software Development Engineer, Customer Engagement Technology

  • Collaborate with senior software engineers to enhance technology and design
  • Develop services for Customer Service Landing Pages, Chat features, Voice capabilities
  • Lead global expansion of services and implement instrumentation for metric monitoring
  • Deliver customer service experiences using ML systems and Generative AI
  • Work with business partners to shape product vision and design robust systems
  • Employ SCRUM, test-driven development, and continuous deployment methodologies
  • Deliver projects based on realistic timelines and resource constraints

Requirements For Software Development Engineer, Customer Engagement Technology

Java
Python
  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture experience
  • Experience programming with at least one software programming language
  • Experience with design patterns, reliability and scaling of systems

Benefits For Software Development Engineer, Customer Engagement Technology

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
401k
  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

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