Software Development Engineer, Customer Engagement Technology

The Contact Handling Experience (CHEX) team within Amazon's Customer Engagement Technology (CET) is seeking a Software Development Engineer to join their innovative team. This role focuses on building scalable platforms and robust architecture for customer service solutions that impact millions of customers daily. The team leverages machine learning and big data to drive insights and improve customer service experiences.

As a Software Development Engineer, you'll be instrumental in developing end-to-end solutions that empower thousands of Customer Service Associates across multiple marketplaces. You'll work with cutting-edge technologies to create and maintain services that form the backbone of Amazon's customer service infrastructure. The role offers an exciting opportunity to influence the future of customer service technology while working with AWS and other advanced technologies.

The position combines technical expertise with customer obsession, requiring both strong engineering skills and an understanding of customer service needs. You'll collaborate with various teams to define next-generation customer service solutions, participate in on-call rotations, and contribute to the continuous improvement of platform stability and performance.

This is an excellent opportunity for engineers passionate about creating impact at scale, interested in machine learning applications, and dedicated to improving customer service through technology. The role offers competitive compensation, comprehensive benefits, and the chance to work with some of the best minds in technology at one of the world's most customer-centric companies.