Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) team is at the forefront of transforming customer service through AI and Large Language Models (LLM). We're seeking a Software Development Engineer to join our innovative team focused on building conversational AI systems that enhance customer experience at a global scale.

In this role, you'll be responsible for developing and maintaining the infrastructure that powers Amazon's AI-driven customer service chatbots. You'll work with cutting-edge LLM technology to create multi-modal, multi-turn dialogue systems that can handle customer issues across multiple languages. The position involves building sophisticated deployment pipelines, implementing ML inference services, and integrating various cross-team services to enable retrieval-augmented generation systems.

You'll be part of a dynamic team that combines machine learning expertise with software engineering excellence to deliver high-quality conversational AI experiences. The role offers the opportunity to work with state-of-the-art language models while solving real-world challenges in customer service automation.

The ideal candidate brings strong software development experience and a deep understanding of LLM technologies. You'll collaborate with cross-functional teams including Product Managers, UX designers, and Applied Scientists to create innovative solutions that improve customer service efficiency and effectiveness.

At Amazon, we offer competitive compensation including base pay ranging from $129,300 to $223,600 depending on location, plus comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options. Join us in pushing the boundaries of what's possible in conversational AI while making a significant impact on customer service technology.