Software Development Engineer, Customer Engagement Technology

World's largest e-commerce company recognized as number one in customer service in the US and abroad.
$129,300 - $223,600
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
AI · Enterprise SaaS

Description For Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technologies (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on next-generation contact routing for Amazon Customer Service. The position offers an opportunity to work with cutting-edge technologies including Generative AI and Machine Learning to improve customer service operations.

The role is situated within the CET team responsible for customer service routing, ensuring seamless customer support experiences and first-contact issue resolution. You'll be working on one of the world's largest and most complex customer service organizations, developing systems that connect customers with the right customer service associates efficiently.

As an SDE in this role, you'll collaborate with experienced Amazonians across disciplines, designing and implementing innovative solutions in a large distributed computing environment. You'll be responsible for building robust architecture, creating world-class UX, and leveraging big data to drive insights through various applications.

The position offers competitive compensation ranging from $129,300 to $223,600 per year, depending on location and experience. Amazon provides comprehensive benefits including medical, dental, and vision coverage, parental leave options, PTO, and a 401(k) plan. The company values diversity and inclusion, welcoming candidates from all backgrounds who are passionate about creating innovative solutions for customer service challenges.

This is an excellent opportunity for experienced developers who want to make a significant impact on customer service technology while working with a leading global technology company. The role combines technical challenges with direct customer impact, offering both professional growth and the satisfaction of improving millions of customer interactions.

Last updated 3 minutes ago

Responsibilities For Software Development Engineer, Customer Engagement Technology

  • Implement and deliver contact center systems built on next-generation routing system
  • Work with Generative AI and Machine Learning for improved intents and routing signals
  • Preserve customer contact journey data
  • Collaborate with cross-disciplinary teams to conceive, design, and bring innovative products to market
  • Design and build technologies in a large distributed computing environment
  • Work in an agile environment to deliver high-quality software
  • Participate in on-call rotation to support team services
  • Conduct peer code reviews

Requirements For Software Development Engineer, Customer Engagement Technology

Java
Python
  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture experience
  • Experience programming with at least one software programming language
  • Experience with design patterns, reliability and scaling of new and existing systems

Benefits For Software Development Engineer, Customer Engagement Technology

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

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