Software Development Engineer, Customer Engagement Technology

The Contact Handling Experience (CHEX) team within Amazon's Customer Engagement Technology (CET) is seeking a Software Development Engineer to join their mission of creating Earth's best customer service solutions. This role focuses on building scalable platforms and robust architecture for thousands of customer service associates across multiple marketplaces. The position involves working with machine learning techniques, big data, and experimentation to improve customer service experiences.

As a key member of the team, you'll be responsible for developing end-to-end solutions, collaborating with leaders to identify and solve customer needs, and contributing to the next generation of Customer Service technology in partnership with AWS teams. The role offers an opportunity to work on innovative projects that directly impact hundreds of millions of customers through improved service delivery.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus additional benefits including equity and sign-on payments. You'll be part of a creative team dedicated to building a hub of customer obsession at Amazon, working with cutting-edge technologies and contributing to significant technological advancements in customer service delivery.

This role requires strong technical skills, including software development experience and system architecture knowledge. You'll participate in the full software development lifecycle, from design to implementation and support, while working in a collaborative environment that values innovation and customer obsession. The position offers excellent growth opportunities within Amazon's technology organization while contributing to meaningful improvements in customer service technology.